SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days |
| Canada, Europe |
6-10 Business days |
| Australia, New Zealand |
6-10 Business days |
| Central & South America |
6-10 Business days |
| Asia |
6-10 Business days |
| Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CostZappers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://costzappers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect hammok! My cat immediately fell in love with it. She sits and watches the birds :) Easy to put together. Thank you!
Tip top
Thank you very much, the goods correspond to the description, the delivery is long, but it was worth it. The cat liked it, she immediately jumped there,. I advise everyone the store and the goods.
wow! my cat really likes it. and pretty fast delivery
Easy to ride and for now hold the weight of my cats 4 kg and another of 6 kg.
Like the description, the mounting costs a little and the instructions a little confusing. Suction cups are big and it seems to hold well.
look it can hold 10kg
Delivery is fast, everything was packed, the instruction is enclosed in the box, me and my cat are satisfied
it came earlier than expected day itit is easy to fix it enough staedy
The bed on the suckers fully corresponds to the description.
Good quality, came very quickly. Cat liked
this is the current situation however you can stable the vacuums with strong glue or silicone if you are sure with the location. the product is exactly as pictured. received very fast. nice quality. only the vacuums need more stabilization.
An excellent hammock, the mounts are reliable enough, the cat weighs 3-4 kg, keeps it tight. The cat has checked, sits now and looks what is happening on the street! Thank you to the store, purchase is happy!
Very good product. It bequeathed quickly and perfectly packed. Hold up to 20 pounds. It's the second hammock I buy from this supplier, because I have four furry ones and they would get me into the truck all together, and that was a lot of weight and certainly little space. Now they already have their two hammocks to sleep peacefully without fighting for taking room. They're thrilled and so am I. Highly recommended product.
Good thing, but my cats are indifferent to her
Très bien
Very cool thing, the cat immediately got light on it)
ziet er uit zoals op de foto. nu hope dat het blijft hangen als de zwaarste kat er op springt.
The hammock is excellent, so that you need to wash the window and suction cups and wipe dry. I liked the cat immediately!!))
Great stuff. The order was quickly issued and shipped. He was tracking the track all the way.
Perfect! The cat is delighted :)
The product arrived quickly and without any problems. It mounts easily but by testing it, one of the suction cups that hold up constantly takes off. There's No way he's staying. That way, I can't pleasantly value the result but I'll find a way to get it not to fall down. The mesh is great and with the other 3 suction cups it seems to hold.
Fast shipping and right product.
We order the second for the second cat. They are incomparable. And we have never fallen (the first one has been hanging for about half a year)
Excellent. I have 3 michis and the chubby one is the first to try It took a while to get to my house, I think for Post trouble.
Everything is fine! Looks reliable and high quality seals are only afraid (
The cat is happy :)
Excellent goods, all as in the picture. My cat is delighted
se ve robusta, de tamaño grande. las ventosas son buenas, de momento pegan muy bien. ha llegado muy rápido, a pesar de estar en fecha de navidades y Reyes. A mis gatos les encanta y soporta peso, uno de mis gatos pesa casi ocho kilos y aguanta perfectamente. lo recomiendo.
Works just as described. Holds strongely and safely, just stick it to your window and give your cat one more place to hang out. Recommended!
Nice thing. War of cats for a place on it.
Super !!
Excellent
Thank you!
Hammock came packed in a box, inside was a clear instruction for assembly. The window is fastened securely. A month went to Moscow. The cat is happy.
I like it. Sent strong and all the design is very reliable.
The order came in a month, everything as in the picture. Suction cups are holding. Only the cat does not want to lie there, immediately goes down, I hope will get used to it with time. Seller Thank you
That's great! Order arrives super fast! And the suction cups seem to hold the weight of the kitten! Thank you store
Good quality. Hold well for a cat of 4 kg.
The suction cup at first costs you then seems to hold out better.
Good thing. It's tough. Got there quickly. Suction cups keep well. The cat has not yet understood, just trying to adapt
Good bed, assembled easily, holds well, the main thing is to find the correct position for fastening, and you can still spray the suction cups with a liquid for the glasses. Delivered in time, I recommend
Attention: it is wide. On the usual window may not fit, measure. When cleaning the surfaces of the suction cup keep deliberately, well. When uncleaned, they will fall off in five minutes without a cat.
Everything same as the description
Was just as described and good quality price ratio
Wonderful hammock! I advise everyone
Super. Cool. NACE
My cat loves a lot, he naps there and likes to sit in it all day. Moisten the suction cups a little so that they stick well. My cat weighs less than 4kilos and for him it is very good.
Good thing. Koteyka is happy.
Just as pictured. Great quality and easy to assemble. Recommend!!
Excellent hammock, cat checked :) Came the order very quickly, days for 10 in Siberia
Super!!!!
Can't Hold 10 kg