SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days |
| Canada, Europe |
6-10 Business days |
| Australia, New Zealand |
6-10 Business days |
| Central & South America |
6-10 Business days |
| Asia |
6-10 Business days |
| Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CostZappers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://costzappers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ottimo
It is compact and small, with glass screen and leds. Very intuitive to use and easy to install. The quality is very good and looks very good on the wall. The screen has many modes and can be programmed in a thousand ways, besides connecting to the via wifi app to control it more easily. It can also turn off so that the light does not consume. The only mini fault is that it emits a slight beep continuously that is heard if you are very close and quietly, that I don't know if it will be normal, but come on that is The shipment has been fast and the friendly store.
Really a great thermostat with high quality materials and high-impact modern aesthetic.
Можно подключить второй датчик для пола, температуры теплоносителя, улицы(отрицательные температуры не показывает), максимальные не проверял.
Very nice and easy to connect
Recommended product. Something slow, but it looks great. It looks very elegant and works very well with Alexa
Still to be installed but the order arrived fast and looks very good
great product
It works perfectly, the numbers for me look little, when it gives you the light. Otherwise all good.
Fantastic !!! I
OK
Great stuff. Delivery 3 days in Moscow.
All ok
Great, Thank you
It works perfectly.
Good product!!!
werkt perfect. top
Very good product. The package very well. He was on time. The product is as it comes out in the description. I love it.
Very elegant. It's the only one I found with the blank Crystal, icons and numbers are made with leds that look very elegant and look very clear. The temperature is very accurate. It works perfectly with your wifi app. The relay is dry contact to connect with the two boiler wires. This vacation I 've monitored my home temperature.