SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days |
| Canada, Europe |
6-10 Business days |
| Australia, New Zealand |
6-10 Business days |
| Central & South America |
6-10 Business days |
| Asia |
6-10 Business days |
| Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CostZappers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://costzappers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, for their money very much... of the minuses, the size adjustment is very strange.
Excellent ears!!!
It took to make the shipment, but was because the Chinese New Year. But when arrived fast shipping 8 days arrived the product.
Purchase is happy! Delivered quickly. For its price an excellent headset. Looks like in the description. When installing, there were small problems, the store patiently explained everything. Communication with the seller is very satisfied, 5 *
Excellent for this money, the son is delighted.
Not low enough frequency
Товар супер. Доставлен курьером до дома за 5 дней.
The goods are perfect, the sound is clear
Headphones came for a week, the lighting is iridescent and they are comfortable, I recommend the producer
Good headphones. Pretty comfortable.
Доставка курьером, наушники хорошие
Great headset!! Audio and microphone very good, volume adjustment in, which ensures the durability of the cable.
наушники норм. доставка вообще огонь - 2дня до дверей минус - нет выключателя для микрофона
fast delivery. well packed, works well. very satisfied. will definitely order from this store again. thank you seller
It is very good item. Money for value!!
All ok wait times lunghissimi
Good it works well
Well in прочем good headphones
Very nice and good sound
Good headphones, and the sound is good
best
Besr priduct
Headphones came 3 weeks before Vladivostok. Good qulity. Order satisfied
Product not came in box, looks very simple different photos ad.
Everything is super. Shipping fast. They sound normal for their 1000 rubles. Backlight clear
Headphones on the ratio of price/quality are very good, the lighting is average, well, at least in the evening does not blind)
Headphones came in 14 days. There are no questions, the description is accurate, it corresponds completely. I have something to compare with, and I will say so, for a budget option! This is the perfect quality Price, took 7.1 USB 3.0 accepted without problems.
היגיע very fast
Norms
Everything is fine, came for 3 days in Perm, the quality is good for their money
We delivered it in 5 days by courier directly to the apartment. I recommend the goods!
Fast delivery. The phone and good. Hurts.
Good
They came in whole. They work fine.
Good ears!
Great quality, has a great sound and the microphone is good!
Very red headphones reached very quickly Very good sound. I tried the Games all-class I advise everyone.
top!!
Headphones norms, pleasant
Ótimo fone
Came within expected. Excellent visual. Sound quality is very good. Great purchase.
The order went from 18 to 24 December, quite quickly. The headphones came as in the photo, there is no hard packing, light foam, but everything is whole. On the quality of performance liked, sit comfortably, the microphone interfered, but it is adjustable in three planes quite convenient, if you lower it down, then the blue light bulb at the end of the microphone in the eye does not shine =) The low frequency range is indicated in the driver, from 3 to 60dB. Windows 7 dweiver picks up automatically, puts it from Microsoft. For 1.5 thousand rubles quite a headphones, I liked the sound, it is clear that for such money, you can not hear Super sound, after my bright Philippines it became audible more. I recommend definitely. For this price category-Super.
Everything is cool I'm happy
9 days it took to arrive in Chile, but 12 days Chile post it to me aaaaaa It sounds good
I just tried it sounds great and they have good finishes
Beautiful and comfortable like, and recommend the product and the winner Q answer TDA the MSG onesto
Headset problem came with the microphone, store support me and the problem was solved
We came after two or three weeks. The sound is a little deaf, but bearable. Basyat is good. Mic good
Sound sucks