SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-4 Business days |
Canada, Europe |
6-10 Business days |
Australia, New Zealand |
6-10 Business days |
Central & South America |
6-10 Business days |
Asia |
6-10 Business days |
Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CostZappers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://costzappers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Misochki look the same as in the photo. Packed securely. In the kitchen look very stylish. The cat can't get any more ice.
The parcel came quite quickly, in a month. I did not communicate with the store. Everything was packed perfectly. There are no complaints to the seller. It's fine. Thank you.
Thank you, all as described.
Good one.
Happy with it. Good product and excellent wrapped.
Prima setje maar minder stabiel dan verwacht en door scheve stand kan er weinig in , super snelle verzending
Very high quality misochki for feed and water. The goods went exactly a month, everything was well and securely packed. Very like rubberized "legs", the cat is convenient to eat. Definitely recommend the store and misochki.
Excellent
Parfait
Product is really super fast shipped and meets the description. I am happy with it and I hope our hangover also.
Top goods, very good quality! Cat is happy!
Same as pictured! Arrived super fast very well packed and the quality is great! I will buy more
Получил выглядит качественно, котэ доволен.
THIS IS AMAZING!!!!!!!!
Super fantastio
Le modèle commandé a été livré effectivement en dix jours, parfaitement protégé par des bulles. Vendeur sérieux.
Super pratique super contente goods
Красиво, как на картинке. Только есть небольшой косяк, но это для кошки не заметно ))
Very nice and discreet. Thank you
It is very optimal and does not take up space, it is tidy and comfortable for the animal.
Good as in the picture. Fast delivery, just under a month to Moscow. Water can be poured approximately 100 ml, if more, will spill, since the bowl is at an angle. But for feed norms!
Good quality for its price , worth buying
Came well packaged. Larger than i expected, it’s a good size and good quality material. Overall satisfied with my purchase
Very fast shipment smoothly dotarła for Place, recommend store all
Conform to photos
Nice cat bowls. Received well packed. Not much water in the bowl but like that he often has fresh water.
The product is good quality and I arrive fast
A beautiful and comfortable Bowl, came quickly. Thank you store.
Excellent bowls, the cat is happy!!!!
Ok
Very nice and it's come very fast
Nickel
Good Bowl, thanks
Cute stuff!
Great quality!
Very well compliant with the description fast shipping and well packaged
Cute misochki, the cat was more convenient to eat.
Very cool bowl, slap-up plastic. Stable. Kotom the spodobało.
Good to come and very tof
Супер быстрая доставка,упаковка хорошая,товар качественный!!!Спасибо!Рекомендую!!!
Packed well with pupyrki, on the bottom included non-slip stickers. But the volume of water is broadcast small because of the tilt, if only try to expand the ears down. If your pet does not have a reaction to plastic, then the thing is cool
Cute!!!!
Happy! Still too big for 4m kitten. Should be goid at later age.
parfait
Is really very cute and arrived in no time!
Cool thing is very beautiful
Very cool feeder for the cat. Five stars. Thanks to the store!)
Thank you very satisfied with this product, well Packaged it is impeccable, delivery in France very fast ordered on 6/01/21 delivered on 13/01/21 BRAVO to the store :)
Really nice and well packed.
Good quality plastic
The bowl is very convenient for cats less dirty. Good plastic