SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-4 Business days |
Canada, Europe |
6-10 Business days |
Australia, New Zealand |
6-10 Business days |
Central & South America |
6-10 Business days |
Asia |
6-10 Business days |
Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CostZappers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://costzappers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality.
Good his arrival quickly.
Product, service and shipping are impeccable. Super!
By color-not as bright as in the picture, the red color is more muted, blue-blue перламутровый. The sound is good, noise reduction is also good. By ease of use, beauty, quality, I like the headphones August ep650r, regretted, that I did not take the second one. Very beautiful burgundy перламутровый color, comfortable buttons to adjust the sound, the sound quality is high, light, conveniently sit on the head and still to the headphones augustme gave a hard case on the headphone lock, I use it for wires, very convenient. Now about the store. Good store, the order sent not fast, but super fast. In the evening I paid, I already sent it in the morning. Thank you!!! Very good packaging, headphones and a box came intact. Seller recommend.
It looks like the description.
Great product over all.
Exactly as in the description, and fast delivery. good store recommend. thank you
all perfect, fast and item was as described
Product is pretty good and the delivery was not taken too long.
very good, nice
Very much like
Very pleasant..
very good item
super good !
Good price, fast delivery, thank you
Fast shipping quality ,Thank you so much my friend
All perfect
I'm satisfied whit
its the best design and quality
PRÓS: É de dupla conexão, pois pode usar bluetooth ou com fio. O material é leve então não pesa na cabeça. A bateria interna dura bastante. O som é bastante limpo. O fone é muito bonito, seu acabamento é de plástico, mas cumpre o que promete. É apenas um bom fone. CONTRAS: Apesar de seu som ser muito limpo, o volume não é muito alto, e seus graves não são muito bons, sinto a falta de sorround. Não possui a possibilidade de controlar o volume contectado via cabo. Este fone de ouvido é um pouco pequeno, então quem tem orelha grande os auriculares não se encaixam bem, pois a maioria dos fones desse estilo as orelhas ficam completamente dentro do fone. Se você é do tipo de pessoa que costuma deixar o fone no pescoço no descanso quando não está ouvindo, ele é pequeno e fica um pouco apertado no pescoço, mesmo deixando a regulagem no máximo (foto 4). A cor dele não é brilhosa como na foto é fosca. Não espere um fone avançado de qualidade superior, mas pela faixa de preço é o que se espera.
Great audio but a little small in covering my ears
excellent product quality and very fast shipping
RECOMMEND!
Good cover. All is OK.
Fast delivery and good quality
It's good working...
The faster shipping time, ever. Excellent store. 100% recomended.
good store , very fast shipping, perfect product !
Provide the best quality and service based on the favorable
Great quality loveee it!!!!
great item!! it looks just like the photo and description,
Item as described.Very fast shipping
The cool thing . very convenient
everythink is ok thank u :)
Very good. Continue to visit in the future. Thank you
I received, everithing's good.
Fast shipment with good packaging. Awesome service.
Fastest shipping. Excellent overall quality!
Loved it!
Very fast transaction and very good products. Thank you :)
fits perfectly.
The goods are received. the package is whole, small paint abrasion. the headphones themselves still did not check. thank you.
Excellent range of extra large
Really great quality, all good and fast shipping . I will buy again. Thanks
Wonderful quality. Will buy more from this store.
good quality. very nice and perfect
Thank you and fast delivery.
Seller was great! especially on communication! The product came really fast and looks exactly like the pictures
The is very nice and soo beautiful I like it very much
everything is fine !