SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days |
| Canada, Europe |
6-10 Business days |
| Australia, New Zealand |
6-10 Business days |
| Central & South America |
6-10 Business days |
| Asia |
6-10 Business days |
| Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CostZappers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://costzappers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great watch monitor, very satisfied!
Delivery fast. Watch consistent with the description. Recommend this store.
It was less waiting for what I thought.
passt genau
Top, a little long on delivery but in time. Highly recommended
Refund because the watch does not take charge, bad series maybe? Very disappointed because message sent, and no response from the store!!!!
Product delivered as the description, fast, in perfect condition.
Excellent request received Thank you
Slabší baterie (zkušenost pouze 1 den).
Good quality product price as described by the store.
ok
Product as description ok works
Arrived fast, very well packed, good presentation looks good quality,
All came, as stated. Delivery within the deadline, communication with the store good. Recommend
Don't turn on the clock. I don't know what's wrong with it.
très belle montre
Excelente produto. Veio muito bem embalado, com carregador e manual...tudo em perfeito estado e chegou antes do previsto. Muito satisfeito com a compra!
Very best smart watch there are many thing to play on in this watch ,Thank you a lot .Recommend this good store .
It looks excellent.
Fantastic .thank you for prompt delivery.look great.I recommend.my son is k.o.
The M7C is too, very good, 3 to 4 days battery life, great functions, GPS accurate, cost-effective
Incredibly many functions for the price. Blood pressure measurement is strong beside it, but the expect I also not. Pulse measurement fits about.
Great quality product price, best value.
The experience is here .. Very beautiful building
Great watch, recommend to everyone!
Excellent watches for your money, I recommend!
доставка быстрая товар соответствует описанию продавца рекомендую часы супер
Not the best smartwatch... but ok for the price!
Delivery OK 7.12 ordered 25.12. got, at Customs hung a week, everything as it works will write on later, I recommend the store.
Very beautiful and working!